Standard Chartered Bank SCB Jobs September 2026

August 29, 2026 admin

Standard Chartered Bank SCB Jobs September 2026

Organization: Standard Chartered Bank SCB

Position: Sales Assurance Unit Analyst

Requisition Number: 59239

Job Location: Lahore, PAK

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting End Date: 31/08/2026

Job Summary: Work within unit to support Line Manager in implementation of business strategy, plans, products, performance, and risk-related issues.

Key Responsibilities:

Support Sales Assurance Unit (SAU) Team to meet ultimate Unit goals.
Keep abreast of developments in Governance and support the line manager accordingly.
Partnering the business on Sales assurance matters to ensure business growth is balanced with risk management and control.
Documents scrutiny of Wealth Management (WM) Products as per approved checklist.
Daily SAU Tracker to be maintained at SAU Analyst Level.
Respond to frontline staff queries for resolution and processing of WM business
Coordination with Product team for WM business processing
Coordination with Financial Market Operations/WM
Adhoc assignments and activities as defined in SAU DOI
Ensure regulatory compliance of activities in accordance with Group and Local Regulatory guidelines.
Ensure Department Operations Instructions (DOI) is adhered.
Ensure compliance of Group code of conducts including values, behaviours & office decorum.
Contributing towards achieving no fail results on all audits and reviews undertaken by Group Internal Audit, regulators and external auditors if any.
Influencing the development of an assurance risk culture which is forward looking, risk based and customer focus
People and Skills – complete assigned training; ensure completion of mandatory e-Learning and under learning roadmap if any.
Ensure proper execution of day-to-day presales Scrutiny & Call backs controls, periodic monitoring activities and timely reporting of MISs, exceptions, escalations if any and conducting of Service Calls.
To be the source of reference within the business unit in facilitating and promoting the understanding of Sales Assurance Unit carrying both Presales document examination and presales client call backs.
Proactively communicate the assurance related issues to line manager for necessary action.
An anticipatory approach to risk identification of new issues/gaps in order to improve Control environment within the Sales Assurance Unit.
Support line manager by performing the additional activities as assigned and inform outcomes within timelines.
Assesses relevant reports on Internal Ausit, Peer review reports, and make suggestions for improving the risk environment in Sales Assurance Unit. Apply

Position: Senior Manager Client Services

Job Description

Requisition Number: 59630

Job Location: Lahore, PAK

Global Grade: Band 7

Work Type: Office Working

Employment Type: Permanent

Posting End Date: 31/08/2026

Job Description:

Job Summary: To deliver excellent client service and advice to our Corporate & Investment Banking clients in all interactions for their post transactional enquiries, complaints, and other service-related issues.

Key Responsibilities

Responsible for serving as the primary contact person for clients and internal staff for advice, enquiries, complaints and any other service issues.
Deliver excellent service against agreed service standards.
As a service partner, work together with Relationship Managers (RMs), Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients.
Build relationships and rapport with identified ‘premier’ clients at the transactional / operational level (Premier Service Manager).
Facilitate Channels on boarding, on-going maintenance activities including training and post implementation service support to our Straight2Bank clients.
Primary point of contact for external clients for professional advice, enquiries, complaints, resolving of discrepancies and transactional errors.
Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients.
Responsible for client satisfaction with service arrangements and delivery.
Work with internal stakeholders to provide end-to-end query resolution to client satisfaction.
Responsible for effective service recovery process through complaint logging and handling.
Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
Provide Straight2Bank training to client for non-complex implementations via phone, web-ex, face to face.
Participate in annual Service Reviews for identified ‘premier’ clients.
Reviewing service performance with the clients and generate ways to continuously improve service standards.
On a selective basis, attend sales calls with RMs to sell our service capabilities and/or to resolve clients’ operational and service issues.
Provide pro-active client updates.
Leverage on metrics and client insights to understand client’s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc.
Make proactive calls on clients to improve the utilization level of facilities, increase transaction volume, and identify opportunities for channels and referrals for the business.
Build trusted partnerships with clients at the daily transactional / operational level.
Obtain or prepare and analyse MIS/feedback and metrics on all key service standards, monitor against targets on a daily basis, and constructively drive improvements in all areas.
Analyse call statistics and identify root causes.
Identify opportunities for service / process improvement and drive improvement projects.
Ensure an effective service recovery process which includes complaint handling and appropriate empowerment for staff to act quickly when necessary.
Conduct call quality measurement activities and provide appropriate coaching to staff.
Drive daily and weekly workforce management activities (where applicable) such as call volume analysis, rostering and resource sharing for all teams. Apply

Position: Analyst – Wealth Management Unit

Job Description

Requisition Number: 59351

Job Location: Karachi, PAK

Global Grade: Band 8

Work Type: Office Working

Employment Type: Permanent

Posting End Date: 31/08/2026

Job Description:

Job Summary

Process all Bancassurance, Government securities and Mutual Funds applications timely and to complete any other additional task assigned by Line Manager or above. Exercise vigilance before processing of transactions to avoid any operational loss. Suggest improvements in current practices and implement action plans for continuous process improvements to enhance processing efficiency.

Key Responsibilities

To contribute towards superior service delivery and cost control related to operations of the Wealth Management Businesses by ensuring error free and timely processing of wealth product’s sale and after sales applications.
To ensure that wealth product’s sale and after sales related activities are carried out with the maximum efficiency, security & control and that service is provided to both internal & external customers in accordance with agreed service standards.
To design, recommend and implement action plans for continuous process improvements to enhance both processing efficiency and operational controls and save costs.
Ensuring Wealth Management Operations deliver service as per agreed service standards.
Ensuring initiation, tracking, monitoring, and delivering of key improvement initiatives and projects.
Ensuring changes to system, processes or product offerings are handled in an effective and seamless manner delivering the expected outcomes.
Ensures that the work is performed in accordance with Management Manual, Process Guides, the agreed customer service standards, operational risk requirements and Central Bank regulatory controls.
Highlight inherent risk within processes to Senior Management to ensure bank risk is kept to the minimum.
Suggests improvements and enhancements in current practices, taking future needs into consideration.
Follows rigorously Service Level Agreements established with key internal departments to maintain relationships effectively and efficiently with them.
Document retaining vault’s keys are handled as per group policy.
All Bancassurance, Government securities and Mutual Funds applications are processed timely.
Ensure compliance of Anti Money Laundering (AML), Customer Due Diligence (CDD) policies & procedures in accordance with Group and Local Regulatory guidelines.
Provides timely data/information to officers concerned in preparation of reports/returns required by Group, Central Bank and Tax authorities.
Acts as a backup for Line Manager as per department’s backup schedule and contingency plans.
Due care and vigilance to be taken before processing of transaction to avoid any operational loss.
Ensure to complete any other additional task assigned by Line Manager or above.
Vault keys held as per the combination of keys and mentioned on key register.
Ensure all records are properly stored and archived as per Bank policy.
Effectively manage risks and create a robust control environment.
Ensure adherence to all CST (Control Sample Testing) and HCL (Health Checklist).
Assist in coordinating, facilitating, and promoting understanding of Operational Risk and in implementation and management of Governance & Control within the unit.
Ensure to review and assess risks within my given segment and maintain complete oversight of the risk with controls and ensure that the same are escalated to the respective risk forums with appropriate action plans. Where there is a need to retarget or change any action emanating out of any external/uncontrollable factor, the same will be escalated well before time for necessary actions to be imparted with required approval as per the bank’s requirement
Ensure that all processes/practices in the Unit comply with the Bank’s risk and compliance procedures to minimize security and risk exposure.
Formulate improvements in operating procedures to effectively manage risks and create a robust control environment. Apply