Dr Ziauddin Hospital Jobs May 2026
Dr Ziauddin Hospital Jobs May 2026:
Organization: Dr Ziauddin Hospital
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Position: Call Center Supervisor
Location: Dr. Ziauddin Hospital, Head Office, North Nazimabad Karachi
Job Summary
Dr. Ziauddin Hospital is looking for an experienced Call Center Supervisor with excellent English communication skills to lead and manage daily call center operations. The incumbent will supervise a team of call center officers, ensure high-quality patient interactions, and oversee both inbound and outbound call activities while meeting performance standards.
Job Responsibilities
- Supervise and manage daily inbound and outbound call center operations.
- Monitor team performance, call quality, and KPIs (AHT, service level, patient satisfaction).
- Coach, train, and mentor call center staff to improve performance and communication standards.
- Ensure fluent English communication is maintained across all patient interactions.
- Handle escalated calls, complaints, and complex patient queries professionally.
- Prepare daily/weekly/monthly performance reports for management.
- Coordinate with hospital departments for accurate and updated information flow.
- Ensure adherence to hospital policies, SOPs, and confidentiality standards.
- Manage shift schedules, attendance, and workforce planning.
Knowledge & Competencies
- Fluent English communication (spoken & written) is mandatory.
- Strong leadership and team management skills.
- Excellent call quality monitoring and coaching ability.
- Good understanding of KPIs, reporting, and performance management.
- Proficiency in CRM systems and MS Office.
- Ability to handle pressure and resolve conflicts effectively.
Requirements
- Academic Qualification: Minimum Bachelor’s degree (preferably in Business Administration or relevant field).
- Working Experience: 3–5 years of call center experience, with at least 1–2 years in a supervisory role.
- Hands-on experience in both inbound and outbound call handling (preferably in healthcare sector).
Application Details
- Last Date for Submission: 15 May, 2026
- How to Apply: Send your resume to [email protected]
Note: Mark the position applied for in the subject line. Only short-listed candidates will be contacted. Dr. Ziauddin Hospital is an equal opportunity employer.
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Position: Deputy Manager Audit
Location: Dr. Ziauddin Hospital, Keamari Campus.
JOB SUMMARY:
The Deputy Manager of Audit supports the head of the audit department in planning, executing, and overseeing internal audit activities. Key responsibilities include evaluating the effectiveness of internal controls, risk management, and governance processes; conducting audits across various departments; identifying areas of improvement; and ensuring compliance with company policies and regulatory requirements. This role requires strong analytical skills, leadership, and the ability to manage audit teams and communicate findings effectively.
JOB RESPONSIBILITIES:
- Assist in planning and executing internal audits across different departments and functions.
- Evaluate the adequacy and effectiveness of internal controls, risk management, and governance processes.
- Identify gaps, weaknesses, and potential risks, and recommend improvements.
- Prepare audit reports with clear findings, observations, and actionable recommendations.
- Ensure compliance with internal policies, regulatory standards, and industry best practices.
- Supervise and mentor junior audit staff, providing guidance and support.
- Follow up on audit findings to ensure timely implementation of corrective actions.
- Collaborate with management to enhance control environment and process efficiencies.
- Keep abreast of changes in regulations and industry standards relevant to audit activities.
KNOWLEDGE & COMPETENCES:
- Team Management Skills
- Business communication skills
- Knowledge of Financial accounting and business process reviews.
- Leadership qualities to supervise and develop audit teams.
- Analytical skills to assess complex financial and operational data.
REQUIREMENTS:
- Academic Qualification: Masters / ACCA Qualified / CA Part Qualified
- Work Experience: 6-8 years & above Audit Experience
APPLICATION DETAILS:
- Last Date for Submission: May 10th, 2026
- Email Resume to: [email protected]
Note: If your profile matches the above criteria, please share your resume and ensure to mark the position applied for in the subject line. Only short-listed candidates will be contacted. Dr. Ziauddin Hospital is an equal opportunity employer.
