Dr Ziauddin Hospital Jobs Call Center Supervisor

October 30, 2026 admin

Dr Ziauddin Hospital Jobs Call Center Supervisor :

Organization: Dr Ziauddin Hospital

Position: Call Center Supervisor

Job Summary:

Call Center Supervisor to oversee international call center operations. He/she will be responsible for monitoring performance, improving operational workflows, managing resources effectively, and ensuring outstanding customer service.

Job Responsibilities:

Build strong relationships with local and international clients to enhance engagement, retention, and service quality.
Supervise call center operations across Pakistan and Dubai to ensure efficient workflows and consistent service delivery.
Identify business development opportunities to expand the client portfolio and drive growth.
Lead, coach, and motivate teams to improve performance, professionalism, and customer satisfaction.
Analyze performance reports, recommend improvements, and ensure compliance with company policies and service standards.

Knowledge and Competencies:

Knowledge of Call Center CRMs & KPIs.
Strong leadership and team management capabilities across multiple locations.
Excellent communication, client relationship management, and customer service skills.
Understanding of international call center operations and customer service practices.

Requirements:

Education: Bachelor’s or Master’s degree.
Experience: 4–5 years of relevant experience in call center operations.
Professional Certification: Relevant professional certifications will be an advantage.
Market Knowledge: Orientation of Dubai Market will be plus.

How to Apply:

Note: ENSURE TO MARK THE POSITION APPLIED FOR IN THE SUBJECT LINE.