Changan Auto Jobs Head of Customer Experience Management CXM
Changan Auto Jobs Head of Customer Experience Management CXM :
Organization: Changan Auto
We are looking for the position of “Head of Customer Experience Management-CXM” at Changan Auto. Here’s a summary of the details:
Job Summary:
- Role: Focuses on standardizing sustainable customer experience across the dealership network, aligning with the company’s vision.
Responsibilities:
- Conduct business improvement audits.
- Oversee CX training.
- Develop and centralize CRM networks.
- Manage process automation and data visualization for BI reporting.
Requirements:
Qualifications:
- Master’s degree with 10-14 years of relevant experience.
- At least 3 years in a managerial capacity.
- Proficiency in call center operations and omni-channel management.
- Essential skills: process engineering, data visualization, survey analysis, community engagement, presentation, and interpersonal communication.
Additional Information:
Application: Send CV to [email protected], mentioning the position as the subject line.
Benefits: Attractive remuneration package including a company-maintained vehicle, among other fringe benefits.
Location: Plant-based at Bin Qasim, Karachi.
Note:
- Read the job details in image carefully.
- Apply only if your credentials match the job requirements.
- Candidates matching the job requirements will be considered.
- Only shortlisted candidates will be called for Test / Interview.
- Irrelevant/Incomplete applications will not be entertained.
- Apply before the last date.
- Applications received after last date will not be considered.
How to Apply: For More Details View The Image.
