Wavetec Jobs Customer Support Manager
Wavetec Jobs Customer Support Manager:Required: Customer Support Manager
Location: Karachi
Job Description
– Directly manage a team of Support Engineers assisting customers across multiple time zones
– Responsible for day-to-day management of customers, maintaining and expanding the relationship with individual accounts and support the operational team in resolving customer queries
– Act as point of escalation for front line issues and concerns on specific problems relating to assigned region and follow up to ensure on time resolution
– Analyze customer technical problems with respect to business and operational of customer service and make decisions relating to these issues
– Travel to customer sites as required
– Manage the issue escalation process, ensure customer SLAs are met, and oversee timely communication of issue status to customers
– Smooth transition of any deployment to a client, ensuring system updates and maximizing customer satisfaction
Experience: Minimum 5 years of experience in customer support
Education: At least a Bachelors Degree in Engineering
Excellent communication and interpersonal skills
Excellent organisational and influencing skills
Interested candidates, please share a copy of your CV to [email protected]