Pakistan Telecommunication Ltd PTCL Jobs May 2021
Pakistan Telecommunication Ltd PTCL Jobs May 2021:
Orgainzation: Pakistan Telecommunication Ltd PTCL
Position: Senior Manager (Pre Sales – Corporate)
WHO WE ARE:
PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.
PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.
RESPONSIBILITIES:
- Design Corporate Products Solution & Services to Multinationals, Financial Institutions, Banks, Govt., Local companies and telecom sector as ICT Services provider, Senior Manager Pre Sales will take the lead in Designing Customer solution
- Gather customer Feedback for proper positioning of PTCL’s products for optimal performance with maximum benefit to the corporate Customers.
- Work with the Pre-Sales and Sales team to perform Existing Customer Services/Product Analysis to enhance/improve Service experience and offer Technology up gradation options
- Ensure that pre-sales team including Pre-Sales Assistant Managers and Managers maintain and develop the following skills:
- Communicate technical and business information to widely varied audience
- Understand business processes and business problems
- Understand data relationships and how data can be used to solve business problems
- Understand and capture business and technical requirements
- Develop a broad awareness of the client’s technical architecture and emerging technologies with enough knowledge to determine what is and is not possible.
- Have knowledge of strategic, conceptual, consultative selling
- Ensure that Sales, Product Development and Customer receive support as they request.
- Gather support from Product and support Managers of Corporate Sales & Business Development Wing in providing solutions to the corporate customers.
- Respond to all RFPs in association with the Customer Service and Product Development wing.
- Implement PTA (regulatory) instructions pertaining to New Numbering Series, Access Codes, Tariff, suspension of services etc. through PTCL Headquarters/ relevant field units.
- Maintain regular contact and co-ordination with operators to resolve their complaints regarding network issues in PTCL.
ELIGIBILITY CRITERIA:
Qualification:Professional Degree in Business Administration or Engineering from a reputed institute.
Experience: 8-12 years’ Pre-Sales experience in Telecom Industry.
Experience in Consumer Research & Analysis.
Please note that only shortlisted candidates will be contacted.
Primary Location Lahore
Job Business Services
Organization: Pakistan Telecommunication Company Limited BU
Last Date May 4, 2021
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Position: Manager (Retention)
WHO WE ARE
PTCL is a Leading Telecom Company of Pakistan, serving its customer base all across the country. With a mission to revolutionize the Telecom Industry, PTCL is providing the largest Integrated Information Communication & Technology (ICT) services in Pakistan.
PTCL provides a growth & development driven culture with dynamic learning opportunities to its employees which enables them to broaden their horizon and develop as true professionals. We are an equal opportunity employer where diversity and inclusion is foundational to how we operate. Our Corporate Values “We Care, We Put Customer First, We Work as One Team, We Embrace Change” are embedded in company culture resulting in a cohesive team environment, guaranteeing success of the organization and development of its employees.
Job Overview:
This role involves activities and work related to customer retention and churn reduction. Major focus is on analysis, data extraction, reporting and managing/monitoring churn related activities.
Responsibilities:
- Analysis & extraction of daily/weekly/monthly churn related data & information
- Develop and monitor initiatives and activities to manage churn and related follow-up
- Reporting and evaluation of churn related initiatives
- Preparation of presentations & documents related to churn management
- Monitoring and follow-up of retention campaigns & churn management activities, attention to detail
- Coordination with other departments for churn reduction and customer retention activities
Required Expertise:
- Hands on experience of modelling high volumes of data spanning multiple systems for churn and customer retention in a dynamic environment
- Familiarity with Business Intelligence self-service tools, data warehousing and ad hoc analysis (excel)
- Experience of managing effective data visualizations, forecasting, dashboards and reports
- Should have adequate knowledge of Telecom and Digital business environment
- Excellent presentation and communication skills
ELIGIBILITY CRITERIA:
Qualification: Professional degree in Business Administration, Computer Sciences or Telecom Engineering
Experience: 4-6 years of experience in the relevant field.
Primary Location Islamabad
Job Commercial
Organization Pakistan Telecommunication Company Limited BU
Last Date May 4, 2021