Jones Lang LaSalle JLL Jobs Workplace Services Lead
Jones Lang LaSalle JLL Jobs Workplace Services Lead
Job Title: Workplace Services Manager
Number of Subordinates: 2
Job Summary/Goals
- Responsible for leading the delivery of the defined scope of work to Procter and Gamble at the Site(s) for which they are accountable. In this capacity there are 6 major activities for which they are accountable-
- People Management – develop and sustain a high quality well motivated team
- Client Management – ensure that on site Clients expectations are met
- Contracts Management – ensure that all contracts are professionally delivered
- Finance Management – ensure that the site’s financial operations are meeting targets and control requirements
- Health and Safety Management – ensuring the provision of a safe working environment
- Site Operations Management – implementing Industry Best Practice operations
Essential Duties And Responsibilities
People Management
- Provide leadership for site Workplace Services team
- Mentor & enable training & development of team members
- Identify and fill staffing needs
- Nurture an environment conducive to good teamwork and co-operation among colleagues
Client Management
- Strive to “delight” the Client in all aspects of service delivery
- Interact on a regular basis with the appropriate P&G FR&E Manager and on site client personnel to discuss ongoing service delivery and forward planning
Contracts Management
- Ensure that all contracts at the site are delivering the required service at the correct cost
- Work with Regional and Global Purchasing to implement Regional/Global sourcing strategies
Site Operations Management
- Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
- Report critical & key performance measurements & achieve targets
- Ensure that Account Management is informed immediately of any Critical Performance incidents on site
- Complete all required audits and CSA’S and achieve targets
- Provide appropriate monthly/quarterly/annual reporting and management reports as required
- Maintain sound management relationships with any third party tenants &/or property owners as appropriate.
- Provide a responsive and pro-active service via seamless interface with all involved parties
- Understand all aspects of any lease/licences that may impact the operation of the property.
- Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
- Act as single point of contact for the management of any projects on site
Health and Safety Management
- Ensure that the site meets all legal and Client required H&S regulations
- Ensure that all Jones Lang LaSalle staff are working in compliance with H&S regulations
Finance Management
- Ensure that the site meets all financial targets and control requirements
- Provide standard monthly/quarterly/annual reporting and management reports as required
Key Performance Measures
- Human Experience – HX – Survey
- KPIs/Master Agreement Reporting requirements
- CSA/Audit scores/ Scorecards
- Implementation of Best Practice
- Agreed cost savings initiatives
- Budgets/forecast accuracy
- H&S Audits
- Client Surveys (as defined in Master Agreement)
- Contracts SLA’S
Skills/Competencies
- Client relationship management skills.
- Expertise in the leadership and delivery of high-quality service
- Excellent communication skills – able to identify key persuaders and represent data/results in highly impactful ways
- Able to influence others to generate desired results consistently
- Results-oriented.
- Ability to self-manage, balancing multiple priorities and customers.
- Comfortable with Word for Windows, Excel, PowerPoint, Outlook
- Fluent English spoken and written language.
- Self-starter and pro-active. Apply