SkyElectric Pvt Ltd Jobs Technical Support Engineer Specialist
SkyElectric Pvt Ltd Jobs Technical Support Engineer Specialist:
Urgently Hiring!
Technical Support Engineer Specialist
We are currently looking for a Technical Support Engineer Specialist in the Customer Care Department of our Islamabad – Office with practical experience and knowledge responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Qualification: BS/MS in ELectrical Engineering.
Experience: 1-2 Years
Job Description:
- Report Diagnostics thrice a week.
- Timely Alarms clearance & queries (internal & external).
- Ticket Closure within set SLA.(JSM).
- Up to date with the latest advancements in products.
- Making sure the team is following the SOPs for all cases.
- Assuring 100 percent answer ratio of Incoming calls.
- Ensuring timely response to emails within set SLA.
- Ensuring all the tasks associated with the NOC team are completed.
Interested candidates can send in their profiles at [email protected] by mentioning the position in the subject line.