Serena Hotels Jobs August 2026
Serena Hotels Jobs August 2026
Organization: Serena Hotels
Position: Restaurant Manager
Department: F and B Services
City: Faisalabad
Number of Position (s): 3
Mobility: N/A
Overall Professional Experience (Yrs): 10 – 15
Relevant Experience (Yrs): 5 – 12
Job Summary: Responsible for smooth running of restaurant Cleanliness, hygiene and standard operating procedure etc.
Responsibilities
- In-charge of the overall restaurants
- Being the in-charge of an outlet, he has complete responsibility for the efficiency and smooth operation of the outlet
- Responsible for a brisk, fast and personalized service to all the guests
- Remains present in the Restaurant during the peak business hours
- Receives/Sees off the guests personally
- Receives/handle complaints, and acts accordingly
- Maintain the repeated guest data to call them on their birthdays etc.
- Responsible for decoration of display/buffet set ups
- Responsible for overall cleanliness of the outlet
- Responsible to maintain and cleanliness of the equipment
- Responsible for the training/grooming of the staff working under her
- Implements strict control in order to ensure high standards of services
- Coordinates with the Chef about guests’ comments on Food
- Gives pre meal briefing to the staff daily
- Responsible for the duties and scheduling of the Staff
- Responsible for Clearance of rooms on time
- Maintains & Logs the Special events and discrepancies in operation and suggests remedial solutions to the F&B Manager accordingly
- Coordinate with Housekeeping, Engineering, Laundry, Front Office for smooth operation
- Responsible for presenting cheques
- Prepares capital and operational budget for the year
Academic Qualifications: At least one of the qualifications below is required
Qualification: BA/FA
Location: Faisalabad Serena Hotel
Application Deadline: 20 September 2026 Apply
Position: Manager HR&OD
About the job
The ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization’s human resources by planning, implementing, and evaluating human resources policies, programs, and practices.
Responsibilities
• Ensures all Human Resources Management systems and procedures are updated, maintained and effectively implemented.
• Completes and maintains all legal documentations and statutory requirements as per the applicable laws and regulations.
• Assists in the efficient operation of all Human Resources processes relating to recruitment, orientation, leave administration, training, compensation, appraisals etc,
• Ensures recommendation / maintenance of all welfare-related schemes and processes.
• Communicates, clarifies and informs associates about their benefits, facilities and policies.
• Maintains effective liaison with all relevant external agencies.
• Ensures all the equipments pertaining to Human Resources Division are maintained properly and areas such as Human Resources Office, Lockers, Training Room are kept clean and tidy at all times.
• Ensures proper and effective administration of Transportation System.
• Ensure proper administration of Lockers, uniforms etc.
• Ensures effective implementation and maintenance of Time Management System.
• Ensures effective management of Time Office and duty schedule of Time Keepers.
• To ensure the compliance of ISO 14001,ISO 22000 and OHSAS 18001 requirements.
Qualifications
- Bachelor’s degree or relevant experience
- 6+ years’ experience in Human Resources
- Strong recruiting and demonstrated ability to improve talent acquisition strategies
- Demonstrated expertise training managers and employees
- Strong organizational, critical thinking and communications skills
- Attention to detail and good judgement
Location: Peshawar Serena Hotel, Faisalabad Serena Hotel
Application Deadline: 20 September 2026 Apply
Position: Front Office Officer
Department: Front Office
City: Islamabad
Number of Position (s): 5
Mobility: N/A
Job Summary: Responsible to ensure that seamless and outstanding guest Handling & Front Office Operations. The Incumbent should be exceptionally well with the interpersonal Skills and Cash handling. Should exhibit a calm, professional environment at all times.
Responsibilities
OPERATIONS
• Has the knowledge of various room types and layout of the floor.
• Knowledge about the various facilities in the hotel with charges and the timing of operation of Restaurants, Health Club, Offices and Shopping Arcade.
• To be able to perform quick check in and check out as per the prescribed standards.
• Allocation of right room according to the requirements of the guest and the hotel keeping in view the future arrivals/departures.
• Have the knowledge of the special events in the hotel and in the city.
• Is able to coordinate with room service and housekeeping for room amenities.
• Is able to issue and control guest room keys keeping in view the security policy and procedure.
• Is able to handle guest mail and messages with responsibility.
• Handing/taking over the cash and maintain the cash register.
• Knowledge of opening and closing of shifts.
• Is fully aware of the filing procedures for the purpose of record keeping.
• Is able to up sell and cross sell hotels’ facilities.
• Follows the procedure of handling VIP arrivals/departures.
• Follows the procedure of handling Group arrival/departure.
• Knowledge about the first aid procedure.
• To be able to handle complaints promptly.
• Follow the LQA standards
• To ensure the compliance of ISO 14001,ISO 22000 and OHSAS 18001 requirements.
Shared values – The Serena Attitude
CODE OF CONDUCT:
• To ensure effective implementation of following Code of Conduct at all times;
• CONDUCT which is of highest ethical standards – intellectual, financial & moral.
• CONDUCT which builds and maintains Team work, with mutual trust as the basis of all working relationship.
• CONDUCT which puts the customer first, the company second and self-last.
• CONDUCT which exemplifies care for the customer through anticipation of their individual need, attention to detail, excellence and style and respect for privacy along with warmth and concern.
• CONDUCT which demonstrates two-way communication accepting constructive debate and dissent whilst acting fearlessly with conviction.
• CONDUCT which demonstrates that people are our key asset, through respect for every employee, and leading from the front regarding performance achievement as well as individual development.
• CONDUCT which at all times safeguards the safety, security, health and environment of customers, employees and the assets of the company.
• CONDUCT which avoid the short-term quick fix for the long-term establishment of a healthy precedent within the hotel.
Academic Qualifications: At least one of the qualifications below is required
Qualification: Graduation BBA (Hons) MBA – Management
Location: Islamabad Serena Hotel
Application Deadline: 31 August 2026 Apply
