Techvertix Pvt Ltd Jobs Customer Support Executive

Techvertix Pvt Ltd Jobs Customer Support Executive:

Looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support in Academic Campaign.

Responsibilities :

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Requirement :
A bachelor’s degree in administration or related field.
A minimum of 3 years’ experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.

Location : Karachi Only
Night shift Only
Male required
Salary: Rs40,000.00 – Rs60,000.00 per month

Interested candidates can share resume at [email protected] with subject