Techvertix Pvt Ltd Jobs Customer Support Executive

Techvertix Pvt Ltd Jobs Customer Support Executive:

Looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support in Academic Campaign.

Responsibilities :

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • Requirement :
  • A bachelor’s degree in administration or related field.
  • A minimum of 3 years’ experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.

Location : Karachi Only
Night shift Only
Male required
Salary: Rs40,000.00 – Rs60,000.00 per month

Interested candidates can share resume at [email protected] with subject

Techvertix Pvt Ltd Jobs Customer Support Executive