Techvertix Pvt Ltd Jobs Customer Support Executive:
Looking for a qualified Customer Support Executive who will offer excellent customer service and after-sales support in Academic Campaign.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Requirement :
- A bachelor’s degree in administration or related field.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
Location : Karachi Only
Night shift Only
Salary: Rs40,000.00 – Rs60,000.00 per month
Interested candidates can share resume at [email protected] with subject