Meezan Bank Ltd Jobs September 2026
Meezan Bank Ltd Jobs September 2026
Organization: Meezan Bank Ltd
Meezan Bank is looking to hire Manager Operational Excellence in the Service Quality Department (Customer Support Group) at its Head Office in Karachi.
Qualifications
- Minimum Bachelor’s preferably Master’s from an HEC recognized institute/university (Professional certification will be an added advantage).
- Qualification in Islamic Finance will be an added advantage.
Skills
- Project management, process re-engineering, gap analysis, and workflow optimization.
- Banking operations, products, and regulatory knowledge.
- Stakeholder management, communication, and presentation skills.
- Proficiency in Excel, PowerPoint, project/process management tools, and Power BI.
Experience
- Minimum 5 years of relevant managerial experience.
Key Responsibilities
- Leading process re-engineering and improvement projects from initiation to implementation.Â
- Identifying process gaps, inefficiencies, and opportunities for automation and optimization.Â
- Conducting process mapping and gap analysis while developing To-Be processes and SOPs.Â
- Coordinating cross-functional initiatives to drive timely implementation, cost efficiency, productivity, TAT reduction, and improved customer experience.
Department:
Service Quality Department – Customer Support Group
PLEASE APPLY online latest by October 3, 2026: https://www.meezanbank.com/careers/
Meezan Bank is looking to hire Email Analyst in the Service Quality Department (Customer Support Group) at its Head Office in Karachi.
Qualifications
- Minimum Bachelor’s preferably Master’s from an HEC recognized institute/university (Professional certification will be an added advantage).
- Qualification in Islamic Finance will be an added advantage.
Skills
- Written & Verbal CommunicationÂ
- Banking & Islamic Banking KnowledgeÂ
- Customer Handling & Complaint ResolutionÂ
- Problem-Solving & SLA/TAT Management
Experience
- Minimum 2 years of relevant working experience.
Key Responsibilities
- Managing and responding to customer queries and complaints through the Bank’s email channel.Â
- Investigating customer concerns and coordinating with relevant departments for timely resolution.Â
- Ensuring accurate, professional, compliant responses aligned with Bank policies and Shariah principles.Â
- Maintaining case records, following up on pending cases, and identifying recurring issues and service improvement opportunities.
Department: Service Quality Department – Customer Support Group
PLEASE APPLY online latest by October 3, 2026: https://www.meezanbank.com/careers/
