Bank AL Habib Jobs Technical Business Analyst
Bank AL Habib Jobs Technical Business Analyst:
Organization: Bank AL Habib
Bank AL Habib is seeking a Technical Business Analyst – Contact Center Solutions.
Eligibility Criteria:
Qualification: Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field from a recognized university.
Experience: 3+ years of experience as a Technical Business Analyst, preferably in contact center and CRM
Job Requirements:
- Collaborate with business stakeholders to gather, analyze, and document technical and functional requirements for contact center solutions (e.g., IVR, CRM, workforce management, omnichannel platforms).
- Create detailed technical documentation, including system architecture diagrams, process flows, and API specifications.
- Facilitate communication between technical teams and non-technical stakeholders to ensure a clear understanding of requirements and deliverables.
- Participate in the testing and validating of contact center solutions, including user acceptance testing (UAT) and system integration testing (SIT).
- Stay updated on emerging trends and technologies in contact center operations, such as AI, chatbots, and cloud-based solutions.
- Experience with API integrations, data analysis, and system architecture.
- Knowledge of cloud-based contact center solutions (e.g., AWS Connect, Genesys Cloud, or Twilio) is highly desirable.
Location: Karachi
Interested candidates meeting the above criteria may send their updated resumes to [email protected] while mentioning the position in the subject line by 15th February 2025
