Sveston Watches Jobs Inbound Call Center Officer
Sveston Watches Jobs Inbound Call Center Officer:
Organization: Sveston Watches
WE ARE HIRING
JOB TITLE: Inbound Call Center Officer
Sveston is a Luxury Watch Brand, with over four decades of experience in Watchmaking Industry and a family of 20 million happy customers worldwide. For our Office based at Karachi, Pakistan, we are seeking applications for 01x “Inbound Call Center Officer”. Details are mentioned, as below.
Job Description:
- Receive and professionally attend inbound customer calls.
- Respond to customer inquiries regarding products, pricing, warranties, promotions, and ongoing offers.
- Assist customers in placing online orders and provide order confirmation.
- Track customer orders and communicate shipment updates.
- Handle customer complaints with professionalism and ensure timely resolution.
- Escalate unresolved issues to the relevant department when required.
- Record complete and accurate customer information in the CRM system.
- Educate customers about Sveston Watches’ products.
- Achieve daily and monthly call quality and customer satisfaction targets, based on assigned KPI’s.
- Follow company SOPs, quality standards, and customer service guidelines.
- Maintain confidentiality of customer information.
- Stay updated regarding new product launches, promotions, and company policies.
Candidate Must Have:
- Intermediate or Bachelor’s degree preferred.
- 0-1 year of experience, in a Call Center or Customer Service.
- Fresh candidates with excellent communication skills, are also encouraged to apply.
We Offer:
- Market Competitive Remuneration, based on experience.
- Other Perks & Benefits, as per company policy.
Apply Now (Mention Above Position in Subject Line)
- Email: [email protected]
- WhatsApp: +92-347-4666-349
