Cheezious Pakistan Jobs Head of IT

September 18, 2026 admin

Cheezious Pakistan Jobs Head of IT :

Organization: Cheezious Pakistan

WE’RE HIRING! Join our team and be a part of Pakistan’s Proud Food Brand. Good Food, Good People.

POSITION: HEAD OF IT

Location: Lahore / Islamabad Office
Employment Type: Full Time
Frequent Visits: Islamabad Office

ROLE PURPOSE To lead the organization’s technology strategy, infrastructure, cybersecurity, digital transformation, and IT operations across restaurants, Lahore and Islamabad offices, supply chain, and support functions. The role will ensure reliable, secure, scalable, and cost-effective technology solutions that enhance customer experience and business performance.

KEY RESPONSIBILITIES

Develop and execute the organization-wide IT strategy and digital transformation roadmap.
Lead IT operations across all restaurants, head office, warehouses, and field locations.
Manage POS, ERP, HRIS, CRM, inventory, loyalty, and restaurant technology systems.
Ensure high availability and reliability of restaurant POS and network infrastructure.
Lead integration of online ordering, mobile apps, delivery platforms, kiosks, digital menus, and payment systems.
Manage IT infrastructure, servers, cloud platforms, networks, Wi-Fi, hardware, and telecommunications.
Establish and maintain strong cybersecurity, data protection, access controls, backup, and disaster recovery practices.
Ensure compliance with relevant IT, payment-security, data-protection, and regulatory requirements.
Develop IT policies, SOPs, governance frameworks, and business continuity plans.
Lead technology vendors, service providers, contracts, SLAs, and procurement.
Manage IT budgets, CAPEX/OPEX, technology investments, and cost optimization.
Implement dashboards and analytics to provide management with actionable business insights.
Lead IT projects from requirements gathering through implementation and post-launch support.
Partner with Operations, Finance, HR, Marketing, Supply Chain, and Digital teams to identify technology opportunities.
Build, mentor, and manage a high-performing IT team.
Drive automation and technology solutions that improve restaurant speed, operational efficiency, customer experience, and profitability.
Establish IT service-management processes, including helpdesk, incident management, change management, and root-cause analysis.

QSR-SPECIFIC TECHNOLOGY AREAS The ideal candidate should have strong understanding of:

Restaurant POS & back-office systems
Online ordering & delivery integrations
Food delivery aggregators
Digital wallets & payment gateways
Loyalty and CRM platforms
Restaurant Wi-Fi & networking
CCTV & security systems
Inventory and supply-chain technology
ERP / financial systems
Workforce management & HR technology
Cloud infrastructure and SaaS
Business intelligence & data analytics
Cybersecurity and PCI-DSS principles

EDUCATION

Bachelor’s/Master’s degree in IT, Computer Science, Information Systems, Engineering, or a related field.
MBA / IT management qualification will be an advantage.
Relevant certifications such as CISSP, CISM, ITIL, PMP, AWS/Azure, or similar are preferred.

EXPERIENCE

12–15 years of progressive IT experience.
Minimum 5 years in a senior IT leadership/management position.
Experience in QSR, restaurants, retail, FMCG, hospitality, or multi-site operations is strongly preferred.
Proven experience managing technology across multiple locations/outlets.
Experience leading large-scale digital transformation and technology implementations.

KEY PERFORMANCE INDICATORS (KPIs)

POS/system uptime across restaurants
IT incident resolution and SLA compliance
Cybersecurity and compliance performance
Technology project delivery
IT cost optimization
Digital adoption and automation
Customer-facing technology uptime
System availability and disaster recovery readiness
User satisfaction
ROI from technology investments

KEY COMPETENCIES

Technical:

IT Strategy & Digital Transformation
Infrastructure & Cloud
POS / Restaurant Technology
Cybersecurity & Risk Management
ERP / Business Applications
Data & Analytics
IT Governance
Disaster Recovery & Business Continuity
Vendor & Contract Management

Leadership & Behavioral:

Strategic Thinking
Business Acumen
Leadership & Team Development
Stakeholder Management
Problem Solving
Change Management
Communication & Presentation Skills
Project Management
Innovation & Continuous Improvement
Commercial & Cost Optimization Mindset

IDEAL CANDIDATE PROFILE A business-oriented technology leader who understands that QSR technology must work reliably at restaurant level—during peak hours, high transaction volumes, delivery surges, and multi-location operations—while simultaneously driving innovation and digital growth.

APPLY NOW!