UPS Pakistan Jobs Customer Service Officer Front Desk
UPS Pakistan Jobs Customer Service Officer Front Desk:
Organization: UPS Pakistan
We are looking for a proactive and highly organized Customer Service Officer – Front Desk to join our team in Karachi.
CUSTOMER SERVICE OFFICER – FRONT DESK (KARACHI)
We are looking for a Customer Service Officer to join our team in Karachi. The ideal candidate will be customer-focused, proactive, and able to handle queries efficiently while ensuring excellent service standards.
KEY RESPONSIBILITIES:
- Handle calls and emails promptly and professionally.
- Resolve customer issues, discrepancies, and complaints.
- Ensure compliance with Service Level Agreements and audits.
- Provide shipment updates, tracers, and claims follow-up.
- Create airway bills for import/export and coordinate with OPS & Finance teams.
- Support sales by sharing new customer leads.
- Maintain proactive follow-ups and customer engagement.
REQUIREMENTS:
Education Level: Bachelor’s degree or equivalent.
Experience: 1-2 years of experience in customer services.
Skills:
- People-first attitude
- Persuasive speaking skills
- Clear and professional communication skills
- Efficiency and organizational skills
- Proficient in computers
- Time management
- Problem-solving skills
APPLY NOW!
- Email: Apply at: [email protected]
- Location: KARACHI
