Sabroso Jobs Deputy Manager Customer Service & Home Delivery

December 31, 2025 admin

Sabroso Jobs Deputy Manager Customer Service & Home Delivery :

Organization: Sabroso

Position: DEPUTY MANAGER CUSTOMER SERVICE & HOME DELIVERY

LAHORE: 1 Position

We are seeking a dynamic and results-driven professional for the role of Deputy Manager Customer Service & Home Delivery. This leadership position is responsible for overseeing nationwide customer service operations and home delivery services, ensuring operational excellence, customer satisfaction and profitability through service improvements, cost optimization and performance management.

QUALIFICATION: BBA/ MBA

EXPERIENCE: 06-08 Years of Experience (preferably in managing nationwide CS & HD operations)

KEY RESPONSIBILITIES:

Lead and oversee end-to-end customer service and home delivery operations across all regions nationwide.
Manage online order processing, customer inquiries, complaints and service requests to ensure timely and accurate fulfillment.
Develop, review and implement SOPs, service standards and performance benchmarks for customer service and home delivery functions.
Drive departmental reforms by identifying gaps improving efficiency and introducing best practices.
Monitor delivery performance, service quality, turnaround times (TAT) and customer satisfaction metrics.
Manage and evaluate in-house delivery team and source, evaluate and onboard third-party delivery partners to improve service coverage and cost efficiency.
Analyze departmental costs and revenues to improve profitability and cost optimization.
Handle escalated customer complaints and ensure effective resolution while safeguarding brand reputation.
Lead, train and develop customer service and home delivery teams fostering a performance-driven and customer-centric culture.
Prepare and present periodic operational, performance and profitability reports to management.
Ensure compliance with company policies, food safety standards and regulatory requirements related to delivery operations.