Khushhali Microfinance Bank Limited Jobs Assistant Manager Application Support

Khushhali Microfinance Bank Limited Jobs Assistant Manager Application Support:

Organization: Khushhali Microfinance Bank Limited

Khushhali Microfinance Bank Limited is looking for Assistant Manager Application Support.

Email your resumes by mentioning position title at: [email protected]

Please note: It’s a full-time position based at our Corporate Office – Gulberg Green, Islamabad.

Who are we looking for?

Minimum Bachelors in Information Technology or Computer Science / Engineering from a HEC recognized/overseas university.

Key Responsibilities:

Ensure continuous availability, optimal performance, and smooth operation of MPG production services.
Manage and resolve production issues through effective vendor coordination.
Implement application upgrades, changes, and enhancements for performance, security, and business needs.
Supervise technical support for switch applications, interfaces, and payment systems.
Conduct POC, SIT, and UAT for new modules and system enhancements.
Provide expert technical support for Call Center CRM/IVR, IRIS, Host interfacing, and banking payment technologies.
Maintain system configurations, transaction logs, and application controls in line with audit and compliance requirements.
Evaluate change requests, system enhancements, reporting, and data extraction needs.
Proactively manage workload, communicate risks, and ensure service continuity.
Prepare and maintain technical, project documentation, and presentations.

Skills:

Strong experience with ISO 20022 and ISO 8583 message formats, payment flows, and switch ecosystems.
Expertise in RAAST (G2P, P2P, P2M), SBP APIs, and related payment network integrations.
Manage and prioritize product backlogs across multiple business lines.
Hands-on experience with Genesys, IVR/CTI, 1LINK, and SBP/RAAST certifications.
Good understanding of banking operations and regulatory requirements.
Ability to adapt quickly in fast-paced environments.
Lead, coach, and coordinate teams and vendors to ensure accountability and delivery.
Strong communication, stakeholder management, and customer service skills.
Willingness to travel and undertake additional assignments as required.