Abtach Pvt Ltd Jobs Quality Assurance Executives:
ABTACH PVT LTD is currently hiring Quality Assurance Executives on urgent basis.
· Perform customer service quality assurance checks of email, text, phone and chat interactions between university staff and students.
· Provide qualitative and quantitative feedback on student/staff interactions using defined service parameters and scoring rubrics.
· Make observations on recurring service issues and student challenges and communicate these observations to Student Experience leadership.
· Other assigned duties as business needs dictate.
· Customer Service
· Ability to organize and prioritize tasks and information
· Ability to communicate effectively both orally and written
· Problem Solving
· Proficiency with Microsoft Office Suite
· Ability to draw conclusions from qualitative and quantitative data
Salary package: 35,000-45,000
Shift timings: Morning & Night
??Transportation (females only)
??Office located in Clifton.
Interested candidates can send in their resume at [email protected] and don’t forget to mention the relevant designation in the subject line.