Transworld Home Jobs CX Hotspot Manager
Transworld Home Jobs CX Hotspot Manager:
Organization: Transworld Home
📢 𝐖𝐞’𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠 – 𝐂𝐗 𝐇𝐨𝐭𝐬𝐩𝐨𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 | 𝐈𝐬𝐥𝐚𝐦𝐚𝐛𝐚𝐝
Transworld Home is on the lookout for a dynamic, customer-focused leader to join our Islamabad team as a 𝐂𝐗 𝐇𝐨𝐭𝐬𝐩𝐨𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫.
🎯 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
➤ Oversee daily CX Hotspot operations including complaint resolution, financials, and team management
➤ Ensure a professional, customer-friendly environment and service excellence
➤ Monitor KPIs, drive targets, and improve overall service quality
➤ Implement innovative strategies to boost sales and reduce operational costs
➤ Enforce CX policies and ensure staff follow technical/service standards
➤ Lead daily operational reviews with continuous improvement focus
➤ Manage office inventory, stock, and financial reconciliations
➤ Upsell GPON products to walk-in customers
🧠 𝐖𝐡𝐚𝐭 𝐖𝐞’𝐫𝐞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫:
➤ 3–4 years of front-end experience in telecom (GPON, DSL, WiMAX, HTTF, GSM)
➤ Bachelor’s degree (Master’s preferred)
➤ Strong command over MS Excel and reporting tools
➤ Excellent communication, interpersonal & organizational skills
📍 Location: Islamabad – PK
📨 Send your resume to: [email protected]
📝 Subject line: CX Hotspot Manager – Islamabad
🌐 Website: https://transworld-home.com/
𝐉𝐨𝐢𝐧 𝐮𝐬 𝐚𝐭 𝐓𝐫𝐚𝐧𝐬𝐰𝐨𝐫𝐥𝐝 𝐇𝐨𝐦𝐞 – 𝐰𝐡𝐞𝐫𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐠𝐨 𝐡𝐚𝐧𝐝 𝐢𝐧 𝐡𝐚𝐧𝐝. 𝐀𝐩𝐩𝐥𝐲 𝐧𝐨𝐰!
