Sybrid Pvt Ltd Jobs Operations Supervisor Insurance
Sybrid Pvt Ltd Jobs Operations Supervisor Insurance:
Organization: Sybrid Pvt Ltd
We are hiring an Operations Supervisor – Insurance for our Karachi office!
Location: Karachi
Shift Timings: Rotational Shifts
Qualification: Graduation
Experience:
- Proven experience in Health, Life, Medical, and General Insurance
- Strong background in inbound and outbound sales
- Prior experience in an insurance call center or operations management is preferred
Apply at: [email protected]
Note: Make sure to mention “Operations Supervisor – Insurance” in the subject line.
Skillset Required:
- Team leadership and people management capabilities
- Strong knowledge of Health, Life, Medical, and General insurance products
- Expertise in KPIs, SLAs, workforce management, and AHT
- Customer experience management and escalation handling
- Data-driven decision making and performance analytics
Job Specifications:
- Supervise daily insurance operations to ensure efficiency and service quality.
- Lead teams handling inbound and outbound insurance-related interactions.
- Manage KPIs, SLAs, and operational workflows for optimal performance.
- Handle customer escalations and ensure high-quality service delivery.
- Coordinate with cross-functional teams to support insurance processes and campaigns.
- Analyze performance reports and apply insights for operational improvements.
