Stylo Pvt Ltd Jobs Customer Experience Lead
Stylo Pvt Ltd Jobs Customer Experience Lead:
Organization: Stylo Pvt Ltd
We are hiring
EXCITING OPPORTUNITY!
CUSTOMER EXPERIENCE LEAD
| EDUCATION | EXPERIENCE |
| Masters or Bachelors degree in Business, Marketing or related field | 6-7 years in Customer experience with at least 2 years in a leadership role |
POSITION OVERVIEW
This position will be responsible for designing and driving Company’s end-to-end customer care strategy, ensuring seamless, consistent and brand-aligned service delivery across all touchpoints. This role will oversee issue resolution, refunds, returns and escalations, while building robust post-sales support processes that strengthen customer trust. By leveraging insights, analytics and technology, the incumbent will optimize systems, automate high-volume queries and enhance operational efficiency. It will also play a pivotal role in aligning customer feedback with business strategies, collaborating with cross-functional teams to improve products, services and campaigns. This role guides and mentors the customer care team, setting high service standards and fostering a culture of empathy, accountability and performance excellence.
Last Date to Apply: 01-Sep-2025 Location: Head Office, Lahore
