Outfitters Stores Pvt Ltd Jobs Senior Executive Customer Services
Outfitters Stores Pvt Ltd Jobs Senior Executive Customer Services:
Organization: Outfitters Stores Pvt Ltd
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JOIN OUR COMMUNITY!
APPLY AT [email protected]
PLEASE DO MENTION “SENIOR EXECUTIVE CUSTOMER SERVICES” IN THE SUBJECT LINE.
Outfitters STORES
WE’RE HIRING! SR. EXECUTIVE CUSTOMER SERVICES
ELIGIBILITY CRITERIA
| Category | Requirement |
| QUALIFICATION | BACHELORS |
| JOB TITLE | SENIOR EXECUTIVE CUSTOMER SERVICES |
| EXPERIENCE | 3-4 YEARS |
| DIVISION | RETAIL OUTFITTERS |
| CITY | LAHORE |
JOB DESCRIPTION
- MAINTAIN COMPREHENSIVE KNOWLEDGE OF OUR PRODUCTS AND SERVICES, STAYING UP-TO-DATE WITH PRODUCT UPDATES AND CHANGES.
- RECORD AND MAINTAIN ACCURATE CUSTOMER INFORMATION AND INTERACTIONS IN THE CRM SYSTEM.
- COLLABORATE CROSS-FUNCTIONALLY TO ENSURE CUSTOMER ISSUES ARE RESOLVED EFFECTIVELY.
- ASSIST WITH ORDER PROCESSING, TRACKING, AND RETURNS, ENSURING A SEAMLESS AND SATISFYING CUSTOMER EXPERIENCE.
- RESPOND TO CUSTOMER INQUIRIES AND RESOLVE ISSUES PROMPTLY AND PROFESSIONALLY THROUGH VARIOUS COMMUNICATION CHANNELS, INCLUDING PHONE, EMAIL, AND SOCIAL MEDIA.
- LISTEN TO AND EMPATHIZE WITH CUSTOMERS TO UNDERSTAND THEIR NEEDS AND CONCERNS, DEMONSTRATING A COMMITMENT TO DELIVERING EXCEPTIONAL SERVICE.
- TAKE ESCALATIONS AND HANDLE COMPLAINTS, ENSURING CUSTOMER ISSUES ARE RESOLVED TO THEIR SATISFACTION.
- PROVIDE ACCURATE AND TIMELY INFORMATION TO CUSTOMERS REGARDING PRODUCTS, SERVICES, ORDERS, BILLING, AND OTHER RELEVANT INQUIRIES.
APPLICATION DEADLINE: OCTOBER 6, 2025
