I2C Inc Pakistan Jobs Associate Software Engineer
I2C Inc Pakistan Jobs Associate Software Engineer:
Associate Software Engineer – Technical Product Support
Education: BSCS, MCS
Experience: 0-1 Years experience
Location: Lahore
Job Description
- Communicate directly with clients to provide desired information and status on technical inquiries.
- Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
- Primarily responsible for efficient and effective analysis and resolution of product related queries.
- Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
- Log, identify, analyze, and resolve issues related to software products.
- Continuously learn and update product knowledge.
- Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.
- Identify common issues and provide feedback for improvement to relevant stakeholders.
- Provide technical facilitation to Client Support in promptly addressing Client inquiries and problems.
- Use ticketing system and other software to maintain data related issues and respective resolutions.
- Skills:
Strong verbal and written communication skills..
Good database concepts and SQL skills.
Interested candidates, please apply at [email protected] with subject ‘Technical Product Support’
