Dolmen Group Jobs Regional Manager Operations & Customer

Dolmen Group Jobs Regional Manager Operations & Customer:

Organization: Dolmen Group

dolmen BUILDING A BETTER FUTURE

JOIN US TO BUILD A BETTER FUTURE TOGETHER

Position Title – Department: Regional Manager Operations & Customer

Experience Subsidiary Company: Sindbad Wonderland Private Limited

Job Location: Dolmen Mall Clifton – Karachi

EDUCATIONAL, SKILLS & EXPERIENCE REQUIREMENTS

Bachelor’s degree in Hospitality Management, Marketing, Business or a relevant field
4 to 5 years of experience in the hospitality or retail industry
Proficient in MS Office
Excellent communication and interpersonal skills
Ability to work flexible hours (on weekends and public holidays)

JOB ROLE & RESPONSIBILITIES

Strategic Leadership: Spearhead the operational strategy for all outlets within the South region, ensuring alignment with overall company goals.
Customer Experience: Drive customer-centric initiatives, embedding a culture of service excellence across the region to ensure consistently superior customer experiences.
Operational Efficiency: Optimize operational processes, identifying areas for improvement to streamline workflows, reduce costs, and enhance service delivery.
Team Development: Lead, mentor, and develop staff, from outlet managers to junior team members, fostering a performance-driven and customer-focused culture.
Performance Management: Track and report on key performance indicators (KPIs), including financial, operational, and customer satisfaction metrics.
Inventory & Financial Oversight: Manage inventory control processes, oversee regular audits, and produce accurate financial performance reports to ensure profitability.
Collaboration with Marketing: Partner with the marketing team to develop and execute regional promotional strategies and events to drive customer engagement and revenue growth.
Group Sales: Promote the company’s group sales strategy with emphasis on increasing birthday party sales and corporate bookings.
Problem-Solving: Act as the escalation point for significant operational or customer issues, ensuring quick and effective resolution while maintaining a positive brand image.