Chase Value Jobs Manager Loyalty Alliances & Customer Services
Chase Value Jobs Manager Loyalty Alliances & Customer Services:
Organization: Chase Value
Job Title: Manager Loyalty, Alliances & Customer Services:
Key Responsibilities:
- Develop and implement loyalty programs and initiatives to enhance customer retention, engagement, and satisfaction.
- Monitor and analyze customer data and insights to identify opportunities for loyalty program enhancements and personalized customer experiences.
- Collaborate with cross-functional teams, including marketing, operations, and IT, to ensure seamless execution and integration of loyalty programs.
- Manage customer service operations, including handling customer inquiries, complaints, and feedback in a timely and professional manner.
- Establish and maintain customer service standards and procedures to deliver exceptional service and resolve customer issues effectively.
- Implement systems and processes to track and analyze customer interactions and feedback to improve service delivery and customer satisfaction.
- Provide leadership and guidance to the customer service team, including training, coaching, and performance management.
- Develop and maintain strong relationships with key customers, addressing their needs and proactively seeking opportunities to enhance their loyalty.
- Brand Collaboration with Leading vendors to provide benefit to loyalty Program and customers.
- Identify and establish partnerships and alliances that align with the company’s goals and values. Negotiate terms and agreements with potential partners.
- Stay updated with industry trends, best practices, and emerging technologies in loyalty programs and customer service to drive innovation.
- Monitor and evaluate customer service metrics, including customer satisfaction, Net Promoter Score (NPS), and other relevant KPIs, and develop strategies for continuous improvement.
Requirements:
• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in loyalty program management and customer service, preferably in a retail or service-oriented industry.
• Strong understanding of loyalty program strategies, customer relationship management, and customer service principles.
• Excellent leadership and people management skills to effectively lead and motivate a team.
• Exceptional communication and interpersonal skills to interact with customers, internal stakeholders, and cross-functional teams.
• Analytical mindset with the ability to interpret data, track performance metrics, and make data-driven decisions.
• Proficiency in CRM systems, loyalty program platforms, and customer service software.
• Ability to adapt to a fast-paced and dynamic environment, prioritize tasks, and meet deadlines.
• Customer-focused mindset with a passion for delivering excellent service and building strong customer relationships.
• Strong organizational and time management skills to manage multiple projects and initiatives.
• Ability to think strategically and develop innovative ideas to drive customer loyalty and satisfaction.
Note:
- Read the job details in image carefully.
- Apply only if your credentials match the job requirements.
- Candidates matching the job requirements will be considered.
- Only shortlisted candidates will be called for Test / Interview.
- Irrelevant/Incomplete applications will not be entertained.
- Apply before the last date.
- Applications received after last date will not be considered.
How to Apply: For More Details View The Image.
