LAMA Retail Jobs Sr E-Commerce Manager

November 19, 2023 admin

LAMA Retail Jobs Sr E-Commerce Manager

Organization: LAMA Retail

Job Opportunity: Sr. E-Commerce Manager

LAMA is looking forward to hire a dedicated and versatile Senior Manager E-commerce who will be responsible for leading overall E-commerce operations and executing the online sales strategy of the company. This role involves overseeing the effectiveness and efficiency of day-to-day operations of the e-commerce platform, driving online revenue growth, and ensuring a seamless and positive online shopping experience for customers.

Duties and Responsibilities:

Develop and implement the overall e-commerce strategy aligned with business goals. Analyze market trends and competitors to identify opportunities for growth.
Oversee the management and optimization of the e-commerce platform.
Ensure the development, deployment, and integration of software solutions, as per company’s business needs.
Oversee product merchandising efforts, including product listings, descriptions, and visuals. Optimize product assortment and presentation to maximize sales and customer engagement.
Ensure a seamless and user-friendly online shopping experience. Monitor customer feedback and implement improvements based on customer insights. Oversee the customer service for in time and professional addressing and resolving of online customer inquiries.
Oversee the development and execution of online marketing campaigns to drive traffic and sales. Lead the marketing team to create compelling content, promotions, and advertising strategies.
Utilize analytics tools to track and analyze key performance indicators (KPIs). Prepare regular reports on e-commerce performance and present findings to senior management.
Prepare report and suggest changes on e-commerce as per customer feedback.
Collaborate with inventory management teams to ensure accurate stock levels.
Implement strategies to minimize out-of-stock situations and excess inventory.
Ensure the e-commerce platform complies with data protection and security regulations. Implement measures to protect customer information and secure online transactions.

Minimum Requirements:

Bachelor’s degree in business, marketing, or a related field. Masters is a plus.
Proven experience of minimum of 4-5 years in managerial role in e-commerce management with a track record of driving online sales growth.
Strong understanding of e-commerce platforms, technologies, and industry trends.
Excellent analytical and problem-solving skills.
Strong project management and organizational skills.
Effective communication and collaboration abilities.
Familiarity with digital marketing strategies and tools.
Knowledge of SEO and online advertising.
Experience with customer relationship management (CRM) systems.
Familiarity with web analytics tools (e.g., Google Analytics).
Understanding of UX/UI principles.